Question 1

What is Taxcoder?

Accepted Answer

Taxcoder is a marketplace that connects you with verified tax specialists in the Czech Republic. Browse profiles, compare services, and securely pay for expert tax help — all in one place.

Question 2

Is my personal data safe on Taxcoder?

Accepted Answer

Absolutely. We use bank-level encryption and never share your data with third parties. Your documents stay between you and your chosen specialist.

Question 3

Can I get a refund if I'm not satisfied?

Accepted Answer

Yes. If the service wasn't delivered as promised, contact us within 7 days. We review each case fairly and process refunds when appropriate.

Question 4

What types of tax services can I find here?

Accepted Answer

Personal tax returns, VAT registration, corporate taxes, crypto taxation, freelancer support, international tax advice, and custom consultations.

Question 5

How are specialists vetted before joining?

Accepted Answer

Every specialist goes through our review process. We verify credentials, check professional experience, and for KDP ČR members, confirm their official registration.

Question 6

What if my tax situation is complicated?

Accepted Answer

Many of our specialists handle complex cases daily — international income, multiple businesses, crypto. Just message them first to confirm they can help.

Question 7

How quickly can I expect a response?

Accepted Answer

Most specialists respond within 24 hours. Check their profile for availability status and typical response times.

Question 8

Is Taxcoder only for Czech taxes?

Accepted Answer

Primarily yes. Our specialists focus on Czech tax law, but some also handle international tax matters and cross-border situations.

Question 9

Can I communicate with specialists in my language?

Accepted Answer

Many specialists speak Czech, English, and other languages. Check their profile to see which languages they support.

Question 10

What happens after I pay for a service?

Accepted Answer

You get direct access to chat with your specialist. Share documents, ask questions, and work together until your service is complete. An invoice is automatically generated and sent to your account email for every payment.

Question 11

Why should I use Taxcoder instead of finding a specialist myself?

Accepted Answer

We pre-vet specialists, handle secure payments, and provide a clear platform for communication. If anything goes wrong, we're here to help.

Question 12

Can I offer tax support as an employee benefit for my team?

Accepted Answer

Yes! Taxcoder for Teams lets employers offer professional tax consulting as a company benefit. Improve retention, reduce stress, and support financial wellness. Visit our Teams page to learn more and get in touch.

Question 13

I'm an employee — can I suggest Taxcoder to my employer?

Accepted Answer

Absolutely. You can send your employer a pre-written email suggesting Taxcoder as a team benefit. Visit our Teams page and click "Ask Your Employer" to get started.

Question 14

What happens if the specialist misses the deadline?

Accepted Answer

Every service has a guaranteed delivery deadline. Both you and the specialist receive a reminder 3 days before the due date. If the specialist is unresponsive and the deadline is missed, you may request a full refund.

Question 15

Can I mark a service as completed myself?

Accepted Answer

Yes. Both the client and the specialist can mark a service as completed once both parties are satisfied. We recommend confirming with your specialist before marking it done to avoid misunderstandings.

Question 16

Can I take clients off-platform?

Accepted Answer

No. Keep all client communication and scheduling on Taxcoder. This protects payments, dispute resolution, and session tracking. Read the policy for the full guidance.

Question 17

What if I am not available for new clients?

Accepted Answer

You can mark yourself as unavailable from your profile once you've reached your capacity. We understand your commitment to providing the best service within your limits.

Question 18

How does Taxcoder make profit? Is there any fee?

Accepted Answer

We only get paid if you do, with a 10% platform fee automatically calculated from your set price per service. Once the client pays, the amount is split between you and the commission.

Question 19

What is the minimum service price?

Accepted Answer

The minimum service price allowed is 25 Kč.

Question 20

How much time does it take?

Accepted Answer

You fully manage your time and decide with who to work with. If you are not able to accommodate new clients, set yourself as non available, from the profile settings.

Question 21

How do I find the right tax specialist?

Accepted Answer

Browse through our verified specialists, check their profiles, ratings, and expertise areas to find the perfect match for your tax needs.

Question 22

What does the 'Verified' badge mean?

Accepted Answer

A 'Verified' badge means the specialist is a registered member of KDP ČR (Komora daňových poradců České republiky — Chamber of Tax Advisors of the Czech Republic). This is the official professional organization for tax advisors in the Czech Republic. Only licensed tax advisors who are registered with KDP ČR can display this badge.

Question 23

Can I trust specialists without the Verified badge?

Accepted Answer

Specialists without the Verified badge may still be highly qualified professionals. They might be accountants, financial advisors, or other experts who provide valuable tax-related services but are not registered as official tax advisors with KDP ČR. We recommend checking their credentials, reviews, and experience before engaging their services.

Question 24

How does payment work?

Accepted Answer

Payment is processed securely through our platform. You pay the specialist's set price, and we automatically calculate our 10% platform fee.

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